Frequently asked questions
FAQ
How long until my order arrives?
Every item is made to order just for you, so there are two stages. Production takes 3–5 business days (3–6 for tank tops). After that, delivery usually takes 3–7 business days in the US and UK, and a little longer for the rest of the world.
You will get an email with a tracking link the moment your parcel leaves the facility.
Why did my order arrive in more than one parcel?
We print each item at the facility closest to you. Tank tops, Comfort Colors tees and woven blankets are made in the United States, while tees, baby tees and sweatshirts may be made elsewhere. When an order contains both, it ships in separate parcels.
Each parcel gets its own tracking link and you are never charged extra for this.
How much is shipping?
Shipping is free when you order 3 or more items to the United States, the United Kingdom or Europe. It is also free on orders over $50 in the US and over $70 in the UK and Europe. Woven blankets always ship free within the US.
Otherwise: United States $5.99 · United Kingdom $5.99 · Europe $7.99 · Denmark, Sweden, Finland, Norway, Iceland and Ireland $11.99 · Canada and Switzerland $12.99 · rest of the world $14.99.
How do I track my order?
Use the Track Your Order page with the email address you used at checkout. You will see every parcel in your order, each with its own tracking link.
You also receive a tracking email automatically when a parcel ships. If it is not in your inbox, please check your spam folder.
Which size should I order?
Every product page has a full size chart in the description and in the photo gallery, with measurements in both inches and centimetres.
Baby tees and tank tops are fitted and cropped, so if you prefer a relaxed fit we recommend going one size up. Sweatshirts are an oversized unisex fit.
Are the blankets printed or woven?
Our blankets are woven, not printed. The design is made from the yarn itself, which is why they feel like a real heirloom throw and last for years.
Because of this, colours can look slightly different from the photos and the back of the blanket shows the same design in reversed colours. This is normal for woven textiles and not a fault.
Can I return or exchange an item?
Because every piece is made to order for you, we cannot accept returns or exchanges for a change of mind or a wrong size choice.
If your item arrives defective, damaged, misprinted or incorrect, we will put it right at no cost to you — a free replacement or a full refund. Please contact us within 30 days of delivery with a photo, and we will take care of it.
My parcel has not arrived. What now?
First check your tracking link, as parcels are sometimes left with a neighbour or at a local pickup point. If the tracking has not moved for a while, write to us.
For packages lost in transit, please contact us no later than 4 weeks after the estimated delivery date so we can open a claim with the carrier.
I entered the wrong address. Can you change it?
Write to us as soon as possible. If production has not started we can usually update the address straight away.
Once a parcel has shipped the address cannot be changed. If it comes back to us because the address was incomplete, we will contact you to arrange reshipping.
Will I pay customs or import duties?
We print locally wherever we can, so most orders in the United States, the United Kingdom and Europe arrive with no extra charges.
For other countries, any import duties or taxes are set by your own customs authority and are not included in our prices.
How do I contact you?
Email info@zeusstorre.com or use our contact page. A real person answers every message, normally within 24 hours, Monday to Friday.
Please include your order number so we can help you faster.